Question 1

When will I hear the outcome of my application?

Accepted Answer

We aim to respond to all applicants within 5 working days.

Question 2

Why do I have to submit an application for this service?

Accepted Answer

ARK’s Grant Access subscriptions are operated through a risk sharing model; which means we generate our revenue through winning grants with you. This means we have to be selective with who we work with and place our efforts into supporting organisations we can help win grant funding.

Question 3

Why do I have to pay a subscription fee upfront?

Accepted Answer

The subscription fee covers our basic administration costs for delivering this product.

Question 4

Is my subscription fee refundable?

Accepted Answer

The subscription fees are non-refundable.

Question 5

Is there a flexible payment option for subscription fees?

Accepted Answer

Only for UK companies, we can offer a monthly direct debit option. This is slightly more pricey than than if you were to pay upfront.

Question 6

How long does the onboarding process take?

Accepted Answer

Onboarding typically takes 5 to 7 days to be complete. We can then start applying for grant funding with you.

Question 7

How soon into my subscription can I start submitting grants?

Accepted Answer

We start submitting grants immediately into the subscription, and find the best strategy is to submit the grants early on in the subscription.

Question 8

Do you offer payment plans for paying commission?

Accepted Answer

Yes, we do our best to be flexible to support your cashflow, and for high-value grants we offer flexible payment plans.

Question 9

What happens if we do not win any grants?

Accepted Answer

In a worse case scenario of no grants being won we will submit an addtional grant if you are on the Plus tier subscription.

Question 10

Does the commission payment come from the grant funding

Accepted Answer

No. The commission is not costed back to the grant funding, instead the commission payment comes from your trading revenue or other sources of income.

FAQs

For the Grants Access Subscription,

Frequently asked questions